Frequently Asked Questions
Find answers to common questions about our services
Why should I get my account verified?
Account verification is a simple measure to ensure the validity of your information and to protect our clients against fraud. It will make sure that your transactions are authorized and secured. We strongly recommend submitting all of the required documents before making your first deposit.
How do I create an account?
Creating an account is easy! Simply click on the "Sign Up" button in the top right corner of our homepage and follow the instructions.
You'll need to provide your email address, create a password, and verify your identity.
What are the trading hours?
Our platform follows standard market hours:
- Stock Market: 9:30 AM to 4:00 PM Eastern Time (Monday to Friday)
- Forex Market: 24 hours a day (Sunday 5:00 PM to Friday 5:00 PM Eastern Time)
- Cryptocurrency Market: 24/7
How do I deposit funds?
You can deposit funds through several methods:
• Bank Transfer
• Credit/Debit Card
• E-Wallet
• Cryptocurrency
To make a deposit, go to your account dashboard and click on ‘Deposit Funds’.”
What are the fees for trading?
Our fee structure is transparent and competitive:
- Stock trades: $0.01 per share with a minimum of $1.99 per trade
- Options: $0.65 per contract
- Forex: Spreads apply on all accounts. Certain account types also include commissions depending on the account category.
Additional clarification:
• Rookie Account (MT4/MT5): Commission $0.03/Lot (3 USC)
• ScalpX Account (MT4/MT5): Commission $3/Lot - Cryptocurrencies: 1.5% per transaction