Frequently Asked Questions
Find answers to common questions about our services
Is it possible to make a withdrawal using someone else's personal account?
Withdrawals using another persons' bank account are strictly prohibited to uphold security standards. Stringent regulations are in place to safeguard customers' accounts from potential fraud and identity theft. Even with permission from the account holder, we do not permit customers to withdraw funds from another person's account. This measure is implemented to protect the account holder's finances from unauthorized access or misuse.
These policies are in place to prevent unauthorized access and withdrawals from accounts. We prioritize the security of our customers' accounts and have zero tolerance for any attempts to misuse or pilfer funds from another person's account.
What payment methods are available for making deposits and withdrawals?
Discover the wide range of payment options available, encompassing credit and debit cards, international bank transfers, e-wallets, and additional methods. Visit the 'Deposit' or 'Withdrawal' sections in the Members Area to explore.
Is it possible for me to make a withdrawal for all my money?
At any point, feel free to request a withdrawal for the balance that is currently available in your account.
Can I make deposit and withdrawals outside of working hours?
Yes, you can make transaction for deposit, withdrawal, and internal transfer during weekends and holidays.
How to request withdrawal?
In accordance with our Client Agreement, clients are required to withdraw funds exclusively through the same bank account, credit/debit card, or payment system account that was originally utilized for depositing the funds. Additionally, the withdrawn currency must match the currency of the initial deposit.
Here are steps to Request a Withdrawal:
- To initiate a withdrawal, ensure you have transferred funds into your wallet before proceeding.
- Upload the necessary payment details by completing all the required information.
- Request a withdrawal through the available methods within your client area.